SIBE-R PLASTIC SUPPLY items are returnable within 30 days of purchase. The refund will be the purchase price, minus the cost of outbound shipping and a 20% restocking fee. Return shipping is the buyer's responsibility, so please be sure to package items well for shipment back to Sibe Automation This policy will apply to all orders, including items listed with "free shipping". Shipment refusals will be treated as a standard return, in which the above policy will apply.
Returns must be undamaged and in original condition. Return items are subject to inspection upon arrival, and any missing or damaged components will result in assessment and reduction of the final refund amount.
All orders where the customer requested a custom size or special cut are not returnable and non refundable
In some instances, images may vary in color due to print process, monitor settings, or personal perceptions. We are not responsible for color variations, and standard return fees apply.
If a shipment is not received by the expected delivery date and tracking does not show an estimated delivery date:
Please notify SIBE-R PLASTIC SUPPLY all tracking delays, and lost shipments within 15 days of expected delivery date. There might be an unexpected travel delay, and we can assist you and update you of the details. In instances that a carrier has lost a shipment please notify SIBE-R PLASTIC SUPPLY immediately, and we will file a Lost Trace with the carrier. The carrier will respond back within 72 hours and report if the package was located or is indeed lost. If package is lost, a full refund will be issued, if package is found, a reattempt at delivery will be set up.
If a tracking number indicates completed delivery, but a package has still not been received:
Please notify SIBE-R PLASTIC SUPPLY within 5 days of the tracking delivery date. Please double check the following: Inside garage, side door or back entrance, neighbors, front desk, and/or anyone else living with you etc. If SIBE-R PLASTIC SUPPLY is notified within 5 days, the carrier will be contacted and a Lost Trace will be opened. The carrier will respond within 72 hours and report if they have been able to locate your package or confirm if it is indeed lost. If package is lost, a full refund will be issued, if package is found, a reattempt at delivery will be set up.
The receipt of an order number or an email order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell. SIBE-R PLASTIC SUPPLY reserves the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customer. Verification of information may be required prior to the acceptance of an order. Prices and availability of products are subject to change without notice.
Errors will be corrected when discovered and SIBE-R PLASTIC SUPPLY reserves the right to revoke any stated offer and to correct any error, inaccuracy, or omission (including after an order has been submitted). SIBE-R PLASTIC SUPPLY reserves the right, at its sole discretion, to refuse or cancel any order for any reason.
SIBE-R PLASTIC SUPPLY is not liable for any injury or damage incurred from any items purchased through SIBE-R PLASTIC SUPPLY, at the time of delivery or any time after, for the entire duration of use of the item.
Our products are covered under a 30 day limited warranty. Please contact us if you have any questions or concerns regarding a specific product warranty.